PRIVACY POLICY
Effective Date: June 9th 2025
Company: CBL Technologies
CBL Technologies (“CBL,” “we,” “us,” or “our”) is committed to safeguarding the privacy of our clients and their end users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in the course of delivering managed IT services, cloud solutions, cybersecurity, and communications—including SMS messaging.
1. What Personal Information We Collect
We collect the following categories of personal information when you engage with our services, fill out forms on our site, or communicate with our team:
Contact Information: Name, company name, phone number, email address, business address.
Account Credentials: Usernames, passwords, and security tokens used to access client systems.
Technical Information: Device identifiers, IP addresses, operating system, browser type, and diagnostic logs.
Usage Data: System performance metrics, service utilization, and support ticket history.
Communications Data: Email, chat, call, and SMS interactions with our support and sales teams.
Consent Information: Records of opt-ins to receive communications such as email or SMS alerts.
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2. How We Use Your Information
We use your personal information for the following business purposes:
Service Delivery: To set up, operate, and maintain IT systems and networks under managed service agreements.
Customer Support: To respond to support tickets, troubleshoot issues, and provide updates on incident resolution.
Security and Compliance: To monitor systems for security events and ensure compliance with contractual and regulatory obligations.
Communication: To send service updates, account notifications, maintenance alerts, and—if you opt in—marketing communications.
Improvement and Analytics: To improve the performance and security of our managed services and infrastructure.
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3. Who We Share Information With
We do not sell your personal information. We share information only as necessary to deliver our services or comply with the law:
Authorized Service Providers: Third-party vendors who support our operations (e.g., cloud hosting, ticketing systems, and SMS delivery platforms).
Internal Operations: Among CBL staff and subcontractors under strict confidentiality and data protection agreements.
Legal and Regulatory Bodies: When required by applicable law, legal process, or regulatory oversight.
Business Continuity Events: In the context of mergers, acquisitions, or asset transfers involving CBL Technologies.
SMS consent is not shared with third parties or affiliates for marketing purposes.
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4. SMS Communications
If you choose to receive SMS notifications from us (e.g., alerts on system outages or ticket updates), we will:
Only send messages relevant to your services or account.
Never share your SMS consent with third parties or affiliates for marketing.
Provide a clear option to opt out of SMS messaging at any time by replying "STOP."
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5. Data Security
We implement industry-standard security measures including:
End-to-end encryption of client communications
Multi-factor authentication for remote access
Role-based access controls
Continuous network monitoring
Regular penetration testing and vulnerability scanning
Your information is stored securely in compliance with NIST, SOC 2, and other applicable standards depending on the services provided.
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6. Your Rights and Choices
You have the right to:
Access the personal information we hold about you
Request corrections or deletions
Opt out of SMS or other marketing communications
Request a copy of our data protection and security practices
To exercise your rights, please contact us at privacy@cbltechnologies.com.
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7. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted to this page with a revised "Effective Date" and will take effect immediately upon posting.
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8. Contact Us
For questions, concerns, or data access requests:
CBL Technologies: 550 Mola Blvd. Elmwood Park, NJ 07407
Phone: (201) 903-0003
Email: support@cbltechnologies.com